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RETURNS & REFUNDS POLICY

Our return policy lasts 15 days. If 15 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

Want to change or cancel your order?

We can cancel an order that has not been processed yet. In order to cancel your order, we must hear from you at the latest by 11.59 PM EST on the day of ordering. Otherwise your order will be processed and shipped out according to our terms. Please note that any orders that have already been packed or shipped cannot be cancelled. Contact us at support@elisestories.com.

Order lost in transit?

In some rare cases your order can take longer to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 60 days since shipping. Note: for faster shipping, some of your items may arrive in multiple packages.

Received a damaged item?

We’ve got you covered and will send out a new one free of charge. Please email us at support@elisestories.com with a photo or a short video of the defective item.

Any damaged or defective items must be reported to us within 2 days of your package delivery date. 

Not happy with your order?

If you are not 100% satisfied with your purchase, you may request a return with full refund. (Returns must be in the state you received them, unused and in the original packaging). Our return policy lasts 15 days from the day of delivery. 

To start a very simple return or exchange, contact us at support@elisestories.com. Then, you will receive a shipping label, with directions on shipping your item(s) back. The timeline for shipping the returned items is 5 working days. Once the items are accepted by our warehouse, the refund will be issued.

Elise Stories is not responsible for shipping and returns until they reach our warehouse. Keep your proof of postage as we are not liable for return packages that are lost or stolen in-transit.  

Exchanges

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps. Get in contact at support@elisestories.com and your exchange will be investigated. If the goods are faulty or damaged we offer either a new item (exchange) or full refund. Our exchange policy lasts 15 days from the day of delivery. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Bodysuits, swimwear, lingerie, undergarments, and accessories are considered non-returnable for hygienic reasons.

Refunds

Refunds will be returned to the same method of order payment.

CUSTOMER SERVICE SUPPORT

To assist with shipping, returns, and other order necessities, we have increased our staff and have a dedicated customer support team readily available. We are working to answer your questions as quickly as possible always. Please contact us with any questions at support@elisestories.com.

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