Deep V-neck Wrap Cardigan

I love the look of this sweater in the photos, so I got the gray and beige. I expected an oversized fit based on the photos, and got the XL according to the size chart but it's quite fitted. Some of the edges feel stretched and not finished properly. I should have researched this company first because the customer service is no better than the clothing. Now I have to figure out what to do with these sweaters because customer service won't get back to me and there's no clear way to handle returns on their site. Learn from my mistake!